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Last Updated: 20th November, 2025
This policy outlines the cancellation and refund terms for services booked through the Vrober platform.
Users may cancel bookings anytime. However:
If vendor has NOT started traveling
If vendor has STARTED traveling
Amount: Vendor visiting/travel charge (as per category)
If a vendor cancels without valid reason:
⚠️ Repeated cancellations may lead to temporary or permanent suspension.
Before vendor travel begins
After vendor starts travel
Fee = Travel charge
Full refund or free rework
Full refund
Full refund only if NO work has been started
Note: Vendor arrival but no work → travel charges apply
Once a service is completed, no refund will be issued
If customer cancels after vendor arrival:
Vendor visiting fee is charged
If service quality is poor, Vrober may offer:
Decision depends on internal investigation.
Refunds processed after approval
📧 Email: support@vrober.com
📞 Phone: +91 7903784438
📱 In-App: Use the cancellation option in your booking
Our support team is here to help you with cancellations and refunds.
Email: support@vrober.com
Phone: +91 7903784438
Address: Saketpuri, Ward No. 7, Godda, Jharkhand – 814133